The Training Manager plays a pivotal role in shaping the learning culture at Morongo Casino Resort & Spa. This position is responsible for designing, implementing, and managing effective training strategies that support the development of team members and align with organizational objectives. Through collaboration with leadership and subject matter experts, the Manager ensures that all training programs promote excellence, compliance, and continuous improvement across the enterprise.

• Develops and oversees all internal training programs to ensure alignment with company goals and values.
• Partners with executive and departmental leadership to assess training needs and deliver targeted development solutions.
• Collaborates with subject matter experts to design engaging learning content for a variety of audiences and skill levels.
• Monitors and evaluates the effectiveness of training initiatives, making enhancements as needed to optimize outcomes.
• Ensures all training efforts adhere to company policies and regulatory standards.
• Supports leadership development through coaching tools, resources, and structured programs for managers and supervisors.
• Maintains regulatory compliance training and updates content regularly to reflect industry standards and legal requirements.
• Coordinates and facilitates new hire orientation programs to foster a strong onboarding experience.
• Manages the training calendar and tracks participation, completion rates, and ongoing development progress.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position may provide direction and oversight to training staff, consultants, or project teams.

QUALIFICATIONS:

• Proficient in assessing organizational needs, designing impactful training solutions, and managing end-to-end learning initiatives.
• Demonstrated excellence in communication, facilitation, and coaching skills.
• Strong grasp of adult learning principles and instructional design methodologies.
• Experience with digital learning platforms and eLearning content creation.
• Adaptable, innovative, and results-oriented, with a commitment to professional growth and team development.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in Human Resources, Organizational Development, Education, Business Administration, or a related field required.
• Master’s degree or professional certification in Training & Development (e.g., CPTD, SHRM) is a plus.
• Minimum of 5 years of experience in designing, implementing, and managing training programs.
• At least 2 years of experience in a leadership or management role within a training or HR department.
• Strong knowledge of adult learning principles, instructional design methodologies, and training evaluation techniques.
• Experience with Learning Management Systems (LMS) and content development tools preferred.
• Prior experience in a hospitality, gaming, or high-volume service environment strongly preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

• Communication Skills: Must be able to communicate clearly and effectively in person, by phone, and in group settings.
• Lifting and Carrying: Occasionally lifts documents, equipment, or supplies weighing up to 25 pounds.
• Manual Dexterity: Frequently uses hands to operate a computer, calculator, and other standard office equipment.
• Mobility: Occasionally moves throughout the property and between departments for meetings and operational support.
• Stationary Work: Frequently remains seated at a desk or computer workstation for extended periods.
• Tool Operation: Regular use of computers, software applications, and standard office equipment.
• Visual Acuity: Requires close vision, depth perception, and the ability to adjust focus while reviewing data and documents.
• Working Conditions: Regularly works in both office and casino environments, with exposure to moderate to high noise levels and a smoking environment

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

INDIAN PREFERENCE:

We are an Equal Opportunity Employer and practice Native American preference in accordance with applicable laws.