The Assistant Director – Slots is responsible for assisting in the daily leadership and strategic direction of the Slot Department. This role ensures operational consistency across shifts, upholds high guest service standards, and drives slot performance through team management, data analysis, and execution of departmental goals.

• Oversees slot operations and provides direction to Slot Operations and Slot Technical teams.
• Maintains interdepartmental communication and shift-to-shift continuity.
• Assists in the development and enforcement of departmental policies and operational procedures.
• Prepares and manages annual departmental business plans and budgets.
• Analyzes statistical data and makes recommendations regarding machine mix and configuration.
• Assists with recruiting, interviewing, hiring, and performance management for the Slot team.
• Ensures adherence to Title 31 and Bank Secrecy Act regulations.
• Extends comps to qualified guests in accordance with internal policies.
• Monitors slot supply inventory and ensures timely replenishment.
• Maintains team member records and oversees documentation of performance and development.
• Keeps Slot Director and leadership informed of key issues, irregularities, and operational updates.
• Promotes superior guest service and departmental teamwork.
• Performs other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• Directs day-to-day operations and leads Slot Operations and Technical personnel.
• Recruits, trains, evaluates, and disciplines team members in accordance with company policies.
• Fosters a culture of accountability, guest service excellence, and professional growth.
• Oversees staffing levels, schedules, compliance, and productivity standards.

• Extensive knowledge of slot machines, slot accounting, auditing systems, and analytics tools.
• Strong leadership, organizational, and decision-making abilities.
• Excellent interpersonal and communication skills.
• Experience managing multi-disciplinary teams in a casino environment.
• Strong ethical standards and a commitment to confidentiality and compliance.
• Proficient with PC-based software programs including Excel, Word, and slot management systems.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field required.
• Additional certifications in slot operations, gaming management, or technical systems are preferred.
• Minimum of 7–10 years of experience in slot operations, with at least 3–5 years in a supervisory or management role.
• In-depth knowledge of slot machine functions, floor operations, gaming regulations, and player engagement strategies.
• Proven ability to assist in overseeing departmental operations, budgeting, staffing, and performance management.
• Experience collaborating with vendors, technicians, compliance, and executive leadership to support operational goals.
• Strong leadership, problem-solving, and organizational skills with the ability to manage a high-volume casino environment.
• Prior experience in a casino or gaming facility is required; experience in a tribal gaming operation is preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

• Communication Skills: Must be able to communicate clearly and effectively in person, by phone, and over radio systems to coordinate with team members, management, and guests.
• Lifting and Carrying: Occasionally lifts slot machine parts, documents, and supplies weighing up to 30 pounds.
• Manual Dexterity: Frequently uses hands and fingers to handle tools, operate slot machines, computers, and electronic equipment.
• Mobility: Frequently moves throughout the casino floor and back-of-house areas to inspect machines, oversee operations, and assist with troubleshooting.
• Stationary Work: Occasionally remains seated at a desk or computer workstation for extended periods when reviewing reports or conducting administrative tasks.
• Tool Operation: Regular use of diagnostic equipment, slot system software, hand tools, and standard office equipment.
• Visual Acuity: Requires close vision, color perception, depth perception, and the ability to adjust focus when inspecting machines and reading technical data.
• Working Conditions: Regularly works in a fast-paced casino environment with exposure to flashing lights, moderate to high noise levels, and a smoking environment.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

INDIAN PREFERENCE:

We are an Equal Opportunity Employer and practice Native American preference in accordance with applicable laws.